Microsoft targets on-demand CRM
eWeek | at | by Mike
Microsoft officials are hoping a test program of an early version of their next major customer relationship management releasecode-named Titanwill ease partner concerns over the upcoming on-demand version of Dynamics CRM.
The Redmond, Wash., software company announced Jan. 10 that about 300 partners are participating in the program to test early versions of Dynamics CRM 4.0.
Titan, expected this summer, has two major attributes that bring it into the realm of SAAS, or on-demand software: multitenancy capabilities and a single code base across on-premises and on-demand versions. While both attributes enable partners to lower their development and infrastructure costsand pass those savings on to customersthey also change a partner's revenue stream from one of annual license fees to one involving monthly fees. That shift has led to many questions for partners.