Microsoft pitches proactive enterprise support
InfoWorld | at | by Mike
Microsoft has added a new level of technical support for enterprise customers that it says helps them draft a long-term road map to improve the reliability and quality of their IT networks.
Besides enterprise customers, midmarket customers who don't have a large, dedicated IT staff might be the most likely to take advantage of the new Premier Ultimate level of service, Wang said.
Microsoft will determine the price for Premier Ultimate services through individual contracts it sets up with customers, the terms of which are not disclosed.