Microsoft unveils 'ultimate' support service
MCP Magazine | at | by Mike
Microsoft today rolled out the highest level of its enterprise support programs to date, adding a new offering called "Microsoft Services Premier Ultimate." The offering builds upon the company's existing Premier services program.
Ultimate has much the same support elements as the Premier program, which is described here. One difference is that Ultimate provides "pre-agreed proactive services -- with unlimited problem resolution support" for a fixed price, according to a press release issued by Microsoft.