How Microsoft plans to make its mark in CRM
C|Net | at | by Mike
Microsoft Dynamics CRM has become a key product for the company, according to CRM division general manager Brad Wilson--and it's an area the software maker plans to invest in further.
According to Wilson, when Microsoft earlier this year committed itself to investing $1 billion annually in the construction of new data centers to support the Microsoft Live portfolio of on-demand software, some of that sum--he declined to specify how much--was earmarked for customer relationship management.