Microsoft to propel CRM
eWeek | at | by Mike
While experiencing growing pains related to its 10-month-old Microsoft CRM product, Microsoft is pushing ahead with technology enhancements to the customer relationship management software suite for small and midsize businesses.
Microsoft over the next 16 months will add integration, client support and migration technologies that will build on usability and performance enhancements in a recent upgrade to MS CRM. The Redmond, Wash., company hopes these will relieve the headaches some customers are having.