Microsoft unveils first certification for help-desk pros
crn.com | at | by Mike
Microsoft this week launched its first certification for help-desk professionals. The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk professionals who troubleshoot and service client and desktop issues with top applications Windows XP and Office 2003. The first exam became available Jan. 12; the second was officially released Thursday. Each exam costs $125.