Microsoft announces new CRM feature pack
eWeek | at | by Mike
One week after Microsoft announced the Microsoft Office Integration Bridge Framework, promising better integration between Office and other applications, particularly Microsoft CRM, the company on Tuesday announced an update to MS CRM designed to take advantage of the deeper Office integration.
The feature pack announced Tuesday will be added to the 1.2 release of MS CRM and will ship in August. The prebuilt Office integration will allow users to remain in Microsoft Office 2003 applications to create and track customer communications, escalate customer-service cases and look up customer data, Microsoft Corp. officials said.