Microsoft to offer free Windows XP SP2 support
InfoWorld | at | by Mike
Microsoft is returning to its policy to provide free support for service packs after leaving support for Windows XP SP1 to the PC makers, Pilla said. Nevertheless, Hewlett-Packard Co., Dell Inc. and Gateway Inc. are also gearing up for the release of SP2 and will support their customers, spokespeople for the PC makers said.
Support directly from Microsoft is more valuable than help provided by PC vendors because it is more in-depth, said Victor Go, vice president of technology at Landmark Theatre Corp., which uses about 600 PCs running Windows.