Microsoft beefing up customer service
crn.com | at | by Mike
As Microsoft enters more competitive markets and faces increased grumbling over its litany of security flaws, the company is trying what " for it " is an unusual tack: paying more attention its customers.
Yes, it sounds obvious. But even some at Microsoft concede that when you're the world's largest software company it's easy to lose focus. That is, until your customers start to balk " and look to other options, such as cheaper Linux-based technology.