Microsoft CRM delay irks users
eWeek | at | by Mike
Customer dissatisfaction is growing with Microsoft's delayed CRM release cycle, even as the Redmond, Wash., company has hired a veteran CRM executive to help get the product out the door.
Brad Wilson, a former marketing executive with PeopleSoft Inc. and Epiphany Inc., joined Microsoft in early February, at the same time the company announced another delay for its long-awaited Microsoft CRM 2.0, originally due to ship early last year.
Microsoft CRM 2.0 is now expected to be released to manufacturing in the fourth quarter, with general availability in the second quarter of next year. As recently as January, Microsoft was promising that Version 2.0 would be released this quarter.