Microsoft cuts call times
InternetNews | at | by Mike
Microsoft has created a Web services software platform to make call center operations run more efficiently and cost effectively for service providers.
The Customer Care Framework decreases average call times by removing extraneous data requests and delivering more accurate information faster to agents who helm call centers.
With Web services as the core architectural approach, the software will aggregate disparate customer relationship management, operations support and business support applications service providers already have in place.