Microsoft previews next-generation CRM
C|Net | at | by Mike
Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand applications delivery model.
The unveiling of the new applications set, which will be known as Microsoft CRM 3.0, is being made in conjunction with the software giant's Tech Ed 2005 conference in Europe and its Worldwide Partner Conference 2005 in the United States, both of which are being held later this week.