Microsoft calls on Geek Squad
MS-Watch | at | by Mike
Who says Microsoft can't bring people together? Maybe Best Buy and Winternals know different.
This morning, Microsoft issued a press release about Best Buy using Dynamics CRM 3.0 to keep the Geek Squad on call and on time. The 11,000 technicians also use 3,000 Windows Mobile smart phones (what? Do they share?) Best Buy uses Exchange Server 2003 and Point of Sale 2.0, too.
For Christmas in July, Microsoft announced acquisition of Winternals and got a heck of a lot of talent in Mark Russinovich and Bryce Cogswell. 10 years ago, I used Russinovich's software for cracking open Windows NT 4. Without his software, I would have lost data following several fatal questions.