Microsoft dips another toe in SaaS

InternetNews | at | by Mike

Microsoft is encouraging its partners to familiarize themselves with the next version of Dynamics CRM for a number of reasons.

Code-named "Titan," the customer relationship management application is the next generation of Dynamics CRM 3.0. Customers will be able to pick one of three deployment options for Titan: on-premise, Live CRM hosted by Microsoft, or Live CRM hosted by a third party.

But while Live CRM hosted by Microsoft is an option, the Redmond, Wash.-based software vendor thinks its customers could do with at least a little hand-holding.